Having positive relationships with clients is a necessity in business. Today, consumers have the option to choose between competitors that offer a variety of services. The level of customer service is usually the factor that decides whether they choose your company or Joe Johnson’s down the street. Maintaining a relationship with your client has never been more important. You are need to understand how you client thinks in order to establish a relationship but also to determine their wants and needs.
We all have to work with people—some are in the office, and some are clients. The best people to work with are those you like and get along with (which isn’t a surprise.) Developing interpersonal relationships with your clients makes for a better business relationship. You are both equally invested in the partnership working, thriving and growing. With a more personal relationship, you are able to understand your client’s thought process, and you can make smart business decisions for them, or with them, because of this information.
When you are connected with your client, the communication comes easier. You are able to address problems upfront and deal with them directly. You are also able to be transparent, which will create a trust between client and vendor.
Many people find it difficult to discuss money, whether it be with friends, family or business partners. However, if you are not open and honest about a budget or the cost of services, a relationship with your client can quickly turn sour. When you are able to discuss costs and address what is and is not doable, you are gaining a partner that is happy with the service and feels that you have their company’s best interests at heart.
While there is typically one goal in mind for both you and the client, there are different routes that could get you there. There will be times that you both disagree about a venture to get to the end goal, and you may need to hold firm in your position. It can be harder to hold your ground if the client becomes frustrated, and because you do not know them very well, you feel unable to reassure them.
Managing client relationships can be tricky, and sometimes you are required to be a jack of all personalities to understand the different wants and needs that various clients may have. At the end of the business day, a client that has a close relationship with you is happy and feels their business is in good hands.